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Standard ground shipments:
The freight cost charged is 20% of the total value of your order,
however there is a minimum shipping rate of $5 per order and
a maximum rate of $15 order.
2nd -Day Air service:
The freight cost charged is 20% of the total value of your order
with a minimum shipping rate of $15 per order and a maximum
rate of $30 per order.
*For 2nd-Day
Air to Alaska or Hawaii, add $20 to the standard ground rate.
We will make every effort to ensure that your order arrives
to you timely. To avoid the possibility of a late arrival, we
encourage you to shop early.
Orders are delivered to one shipping address only. If you would
like to send items to multiple addresses, please order separately
for each address. |
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Merchandise purchased from Lumatec may be
returned within 30 days of purchase. We require that it be unopened
and in perfect condition, with proof of purchase (original receipt
and/or packing slip) included. Refunds will be credited to the
credit card used for purchase.
To return merchandise, please indicate the reason for return
on the original receipt or packing slip and securely pack the
merchandise in the box. For your protection, we suggest you
ship to us via an insured or trackable method, as unfortunately,
we cannot be responsible for your return if it is lost in transit.
If you no longer have your packing slip, please indicate the
order number, your address, and your phone number on a separate
piece of paper and include it in the package.
Send
package to:
Lumatec Industries, Inc.
Online Purchase Return
500 Shady Lane
Austin, Texas 78702
Please note: Customers are
responsible for all postage costs on returned merchandise. Lumatec
will not reimburse for shipping and handling charges.
In the unlikely event that your order arrives incomplete or
incorrect please notify us immediately at consumer@lumatec.com.
We will correct these errors promptly.
Should you desire to exchange an item, we ask that you return
the original item according to the above guidelines and place
a new order for the item you prefer. Once the returned item
has been received and processed at Lumatec, a credit will be
issued to your credit card.
Regarding sales tax, we only charge sales tax on orders sent
within the state of Texas. |
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| Please note that Lumatec currently only processes
on-line orders for shipment within the United States. If you would
like your order shipped outside the United States, please email
your desired order requirements to consumer@lumatec.com
and provide full address including postal code, and country. A Lumatec
customer care representative will then estimate freight charges
and provide you with an all inclusive quotation. |
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| We are sympathetic to your desire for privacy
regarding your shopping information and we respect that privacy.
We will not sell, rent, or loan any identifiable information
regarding our customers to any third party. |
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| Need a instruction
manual, art specs, or sales literature? We have what you need!
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| Contact us for
prompt service via e-mail. |
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